Hand-crafted · Next-day delivery in Dubai

Daisy

Return & refund policy

The short version: opened sets can't come back for hygiene reasons, unopened sets have 14 days, and genuine problems are always made right.

1. General policy

At Daisy we make high quality, hand-crafted press-on nails. Because every set is handmade and worn on the body, hygiene matters: once an order has shipped and the packaging has been opened, we do not accept returns or exchanges. Items that remain completely unopened, unused, and in their original sealed packaging can be returned within 14 days.

2. Return & cancellation rules

  • Return window. 14 days from the date the last item in your order is delivered to submit a return request.
  • Return fees. For authorised returns of unopened items, a fixed return courier fee of AED 15 and a 10% restocking fee are deducted from the refund.
  • Cancellation. Unshipped orders can be cancelled at any time. Once an order has been dispatched it can no longer be cancelled.

3. Full refunds & replacements

The return fee and restocking fee are waived entirely, and a full remedy provided, in these cases:

3.1 Order not received

If your order has not arrived within the delivery time shown at checkout, contact us and we will trace it with the courier. If the parcel is confirmed lost in transit, you choose: a free replacement shipment or a full refund.

3.2 Quality issues

If a set arrives with a visible quality issue, such as a broken nail, an incorrect design, or a making defect, contact us within 3 days of delivery with clear photos. Once verified, you choose:

  • Replacement. A new set shipped to you free of charge.
  • Full refund. Issued to your original payment method.

4. How to request a return or refund

  • Email hello@daisynails.ae with your order number, your name, and what you need: an unopened return, a quality issue, or a lost parcel.
  • For quality issues, attach clear, well-lit photos of the problem.
  • We reply within 3 working days with the next steps.

5. Refund processing time

Once approved, and once any returned parcel has been received and inspected, your refund is processed within 5 working days to your original payment method. How quickly the funds appear after that depends on your payment provider.